- Client
- Atlas Freight
- Industry
- Logistics
- Services
- Web app
- UX design
- Integrations
- Timeline
- 16 weeks
- Launched
- 2024
The results
- average quote time, down from two days
- 2 min
- of bookings made through the portal
- 74%
- bookings from repeat customers
- +35%
The challenge
Every shipping quote at Atlas started with an email and ended days later with a spreadsheet. The sales team spent most of the week pricing small jobs, and customers often booked elsewhere while they waited.
Our approach
We worked with the operations team to turn their pricing rules into a quoting engine, then designed a portal where customers get an instant price, book a pickup and track their shipments. It connects to Atlas's existing dispatch software, so nothing is entered twice.
The outcome
Most standard quotes are now instant, and the sales team spends its time on large accounts instead of spreadsheets. Repeat customers book directly through the portal, day and night.
The quoting portal changed how our whole sales team works. Customers get a price in minutes, and we finally have time for the big accounts.
Marcus Lee
Operations Director, Atlas Freight
